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AI agents & intents
Pick the right bot type, understand intent routing and how AI credits are charged.
Choose an AI agent typeRule-based bot or AI Agent: what each does and when to use it. 3 minHow the AI bot routes every messageThe always-on router that answers basics or hands chats to the right AI agent. 4 minHow AI credits are chargedCredits per model, what is free, and what happens when the balance runs out. 3 min
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