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Work customer conversations as a team: assign, reply, tag and measure.
Navigate the inboxThe three panes, conversation tabs, filters and search. 4 minAssign and claim conversationsRoute chats to the right person and keep ownership clear. 3 minQuick replies, templates and tagsAnswer faster with saved responses, and label chats for follow-up. 4 minSend media and attachmentsImages, video, documents and voice notes, with WhatsApp size limits. 3 minMeasure inbox performanceResponse times, resolution and per-agent workload. 3 min
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Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.