Send media and attachments
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Updated: Jun 2, 2026
Images, video, documents and voice notes, with WhatsApp size limits.
Quick answer
Use the attach control in the composer, or pick something already uploaded from the Media library. WhatsApp enforces size limits per type; the table below has them all.
| Type | Formats | Max size |
|---|---|---|
| Image | JPG, PNG | 5 MB |
| Video | MP4, 3GP | 16 MB |
| Audio / voice | AAC, MP3, OGG | 16 MB |
| Document | PDF, DOCX, XLSX, PPTX and more | 100 MB |
| Sticker | WebP | 500 KB |
Good to know
- Images and videos take an optional caption; write it before sending.
- Documents show the filename and page count on the customer’s side, so name files clearly.
- Anything you upload is saved to the Media library (see Use the media library) for reuse in other chats and campaigns.
Heads up Files over the WhatsApp limit are rejected before sending. Compress large videos rather than splitting them across messages.
Common questions
A customer sent a file. Can I download it?
Yes. Open the message and use the download control. Received media also appears in the conversation’s shared media.
Why did my video fail to send?
Almost always size: keep videos under 16 MB, MP4 works best. Re-export at 720p if in doubt.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.