Use the media library

Upload files

1. 1Select Upload, or drag files straight onto the grid.
2. 2Drop or choose your files. The upload box accepts images, video, PDF and audio up to 100 MB.
3. 3Remove anything you added by mistake, then select Add to library.

If a collection is open when you upload, the files go into it. Uploaded files are marked Uploaded; media that arrives from customers is marked Received.

Organise with collections and tags

• Select the folder icon next to Collections to create a New collection with a name and an icon.
• Move files with Move to folder, or drag selected cards onto a collection in the left rail.
• Use Add tag to label files. Existing tags are suggested so names stay consistent.
• The rail shows how much space is used and how many files you have.

Find files

Search by name or tag. Filter by Source (Uploaded or Received) and Type (Images, Videos, Documents, Audio). Sort by newest, oldest, name or largest, and switch between grid and list view.

Use a file

• Send to chat: pick a conversation and add an optional caption. Only chats with an open 24-hour window are listed.
• From any composer, the Media library picker opens with Library and Upload new tabs. Choose a file and select Insert, or upload and select Upload & insert.
• Open a file to see Media details: type, format, size, date, folder, tags and Where this has been used.

WhatsApp has its own size limit per media type when sending. See Send media and attachments.