Use the template library
Start from Transket Templates, manage My Templates and pick the right template type.
Under Conversation Assets, then Message Templates, switch between Transket Templates (ready-made starting points) and My Templates (your own). Copy a Transket template and submit it under your own name, or build one from scratch with Create Template.
Template basics, variables and the Meta review are explained in Create message templates and get them approved. This article covers the library and the builder options.
Start from a Transket template
- 1Select Transket Templates. Use Filter to narrow by industry category, or search by name.
- 2Open Preview to see the message as customers will.
- 3To use it as is, choose Submit for approval, give your copy a unique Template Name and select Submit.
- 4To change it first, choose Create New Template. The builder opens prefilled with the content and an empty name.
Manage My Templates
- Filter by Status (Draft, Pending, Approved, Rejected), Category and creation date. Switch between grid and list view.
- Select Sync to refresh approval statuses.
- Edit is available for drafts. Rejected templates offer Clone and recreate, which opens a copy you can fix and resubmit.
- Add submitted templates to favourites, and copy a Template Name or Template ID from the list view.
The builder in three steps
Setup (name, category, language, type), Content (header, body, footer, buttons) and Review & submit. A live WhatsApp preview stays on the right throughout. On the last step choose Save as draft or Submit for approval.
| Field or option | Limit shown in the builder |
|---|---|
| Template name | 60 characters; lowercase letters, numbers and underscores only |
| Category | Marketing, Utility or Authentication |
| Header text and footer | 60 characters each |
| Body | 1,024 characters |
| Call-to-action buttons | Up to 2: URL, Phone or Offer code; button text up to 25 characters |
| Quick reply buttons | Up to 10, 25 characters each |
| Carousel cards | Up to 10 cards, card text up to 160 characters |
| Limited time offer text | 40 characters, with optional expiry date and coupon code |
{{1}} variable to the end of the link. Add a sample URL for review; the real value is set per campaign.Common questions
How long does approval take?
The builder notes that approval usually takes a few minutes to 24 hours. Watch the status under My Templates, and select Sync to refresh it.
Can I edit a template after submitting it?
Only drafts can be edited. For a rejected template use Clone and recreate.
Where do catalog and product templates get their items?
They pull from your connected commerce catalog. See Set up your product catalog.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.