Create and track WhatsApp QR codes
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Updated: Oct 30, 2026
Make QR codes that open a WhatsApp chat with your business, then download and track scans.
Quick answer
Go to Settings, then QR Library and select Create QR code. Give it a name and an optional pre-filled message. Customers who scan it land in a WhatsApp chat with your business, and each code counts its scans.
Where to find it: Settings, then QR LibraryOpen page
QR codes are a simple way to bring people from the physical world into WhatsApp: a shop counter, a flyer, packaging or a receipt.
Create a QR code
- 1Select Create QR code.
- 2Enter a QR code name, for example the place it will be displayed. This field is required.
- 3Optionally add a Pre-filled message. It appears in the customer's WhatsApp draft when they scan.
- 4Routes to shows your connected WhatsApp Business number. It cannot be changed here.
- 5Select Create QR code. New codes start as Unactivated.
| Status | Meaning |
|---|---|
| Active | Switched on with Activate. |
| Unactivated | Created but not yet activated. |
| Deactivated | Switched off with Deactivate. You can activate it again. |
Download, share and track
- Use the download icon on the card, or Download PNG in Preview, to get a print-ready image.
- Use Copy link to share the redirect link in places where a QR code does not fit.
- Each card shows the number of scans and the date it was created.
- Search by name or pre-filled message to find a code quickly.
Tip Create one code per location or campaign, with a clear name. The scan count then tells you which placement actually brings people in.
Heads up Deleting a QR code cannot be undone. Anyone who scans it afterwards reaches a dead link, so deactivate rather than delete if the code is still printed somewhere.
Common questions
Can I change the message after printing?
Yes. Use Edit details to change the name or pre-filled message.
Is there a shortcut from the home page?
Yes. The QR code shortcut on the home page opens the Create QR code dialog directly.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.