View and edit a contact
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Updated: Feb 19, 2026
The contact panel: profile, activity, notes and actions.
Quick answer
Select any contact, from the Contacts table or the inbox, to open their detail panel: profile and custom fields, tags, conversation history, internal notes and activity. Edits apply everywhere immediately.
- Profile: name, number, email, consent status, and every custom field. Edit inline.
- Tags: add or remove labels; changes apply everywhere immediately.
- Conversation history: past chats with links straight into the inbox thread.
- Notes: internal comments for your team; customers never see them.
- Activity: campaigns received, flows completed, orders placed.
Actions
- Message: opens (or starts) the conversation in the inbox.
- Block: stops inbound messages from the number.
- Delete: removes the contact and their data. This cannot be undone; you are asked to confirm.
Common questions
Block or delete: which one?
Block when you want the person gone from the inbox but the record kept (history, orders). Delete only when the data itself must go; deletion is permanent.
Who can see notes?
Only your team, inside Transket. Notes are never sent to the customer.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.