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Top up your wallet

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Updated: May 6, 2026

Add balance, view history and download receipts.

Quick answer

Open Settings, then Wallet, select Top up, choose an amount and pay. The balance updates immediately, a receipt is emailed, and every top-up and deduction is listed in the wallet history.

Where to find it: Settings, then WalletOpen page

Messaging runs on a prepaid wallet: conversation charges are deducted as they happen.

The wallet: balance, top-ups and every usage deduction in one history.
The wallet: balance, top-ups and every usage deduction in one history.

Top up

  1. 1Open Wallet and select Top up.
  2. 2Choose an amount: suggested tiers or a custom figure.
  3. 3Pay by card or the other methods offered for your country.
  4. 4The balance updates immediately; a receipt is emailed and kept in the wallet history.

History

The wallet page lists every top-up and every usage deduction with date, description and amount, filterable by type and date range. It is your reconciliation source of truth.

Tip Estimate a month of sending before a big campaign push: audience size times your per-conversation rate is a good first approximation. The rate card is on the same page; the maths is explained in How conversation pricing works.

Common questions

Is wallet balance refundable?

Balance stays available for future sending and does not expire. For a refund of an unused top-up, contact support from the Help page.

Who receives the receipts?

The billing email set under Settings, then Billing. Point it at your accounts alias so finance gets everything automatically. See Invoices and billing details.

Still stuck?

Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.

Contact support