Low balance alerts
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Updated: Jun 18, 2026
Get warned early, and know what happens at zero.
Quick answer
Set a low-balance threshold under Settings, then Wallet and choose who gets notified. If the wallet empties, campaigns pause (and resume after a top-up) while replies inside open service conversations keep working.
Where to find it: Settings, then WalletOpen page
Set an alert
- 1Open Settings, then Wallet.
- 2Set the low-balance threshold. A good default is one typical week of spending.
- 3Choose who gets notified under Notification preferences (in-app and email). See Notification preferences.
What happens if the wallet empties
- Campaigns pause: running sends stop and resume automatically after a top-up; nothing is lost.
- Replies inside open service conversations keep working, so support is not cut off mid-chat.
- New template sends from the inbox wait until balance is restored.
Heads up Do not run the balance to zero during a scheduled campaign: delivery pauses mid-send and the audience receives the message in two waves.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.