Notification preferences
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Updated: Feb 4, 2026
Choose what reaches you, in-app and by email.
Quick answer
Under Settings, then Notification preferences, every event type (conversations, campaigns, templates, wallet, team) can notify in-app, by email, both, or neither. Agents typically keep conversation events on and mute the rest.
Where to find it: Settings, then Notification preferencesOpen page
Each event type can notify in-app (the bell), by email, both, or neither:
- Conversations: assigned to you, or new in Inquiring.
- Campaigns: send started, completed, or failed.
- Templates: approved or rejected by Meta.
- Wallet: low balance and top-up receipts. Pair with Low balance alerts.
- Team: new users joining the organisation.
Tip Whoever owns the wallet should keep balance alerts on email, where they will not be missed on a day off.
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Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.