Invite your team
Add teammates, choose their role and get everyone into the inbox.
Go to Settings, then Users, select Create user, enter their name and work email, and pick a role. They get an email invitation, set a password, and appear everywhere a person can appear.
Transket is built for teams: everyone shares one inbox, and conversations are assigned so nothing is answered twice or missed.
Add a user
- 1Go to Settings, then Users and select Create user.
- 2Enter their first name, last name and work email.
- 3Pick a role: Owner, Admin or Agent. The full capability matrix is in Users and roles.
- 4Select Create. They receive an email invitation to set a password and log in.
As soon as a teammate is added they appear everywhere a person can appear: the assignee dropdown in the inbox, conversation filters and the users table. Only invited emails can log in.
Presence: who is online right now
Each member sets their presence (Available, Busy) from the profile menu; the platform marks people Away or Offline automatically. Presence shows next to names in the assignee list, so you can route conversations to someone who is actually online.
Common questions
My teammate never got the invitation email.
Ask them to check spam, then re-send the invitation from the Users table. Confirm the email address has no typo; the invitation only works for the exact address invited.
How do I change someone’s role?
Open them in the Users table and pick a new role. It applies immediately, no re-invitation needed.
How do I remove someone who left?
Deactivate them from the Users table. Access ends immediately, their history stays attributed to them, and you should reassign their open conversations. See Users and roles.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.