Connect your WhatsApp Business number

Transket sends and receives messages through the WhatsApp Business Platform (Cloud API), the official channel Meta provides for businesses. Connecting your number is a one-time setup.

Before you start: a short checklist

• A phone number that can receive an SMS or a voice call for verification. Landlines work if they can take a call.
• The number must not be active on the WhatsApp or WhatsApp Business app. If it is, open the app and delete the account first (Settings, then Account, then Delete account). Deleting the account does not cancel your SIM or phone plan.
• Access to your company Meta Business Portfolio, or permission to create one. This is the same portfolio used for Facebook and Instagram business assets.
• A display name that matches your real business. Meta reviews it, so keep it identical to your brand name.

Connect the number

1. 1Go to Settings, then WhatsApp settings and select Connect number.
2. 2A Meta window opens. Log in with Facebook and pick your business portfolio, or create one when prompted.
3. 3Enter your phone number and display name.
4. 4Choose SMS or voice call and enter the verification code you receive.
5. 5Back in Transket, the number shows as Connected, along with its quality rating and messaging limit.

After connecting

• New numbers start with a limit of 250 business-initiated conversations per 24 hours. The limit rises automatically as you send quality traffic. Details in Messaging limits and quality rating.
• Complete your public business profile (logo, description, address, hours) so customers see a real business when they open your chat. See WhatsApp settings and business profile.
• Send yourself a test message from the inbox to confirm everything works end to end.