Get help and contact support
Was this helpful?
Updated: Oct 30, 2026
Search the guides, chat with us on WhatsApp or raise a ticket.
Quick answer
Open Help & support. You can browse the knowledge base, select Start chat to message a person on WhatsApp, or fill in Raise a ticket. We typically reply to tickets within 24 hours.
Where to find it: Help & supportOpen page
Three ways to get help
- Browse knowledge base: select Open articles for step-by-step guides like this one.
- Chat on WhatsApp: select Start chat for a quick conversation with a human.
- Raise a ticket: send the details in a form when the issue needs investigation.
Raise a ticket
- 1Enter a Subject: briefly, what you need help with.
- 2Pick a Category: Billing, Bots & Flows, Campaigns, Integrations or Other.
- 3Write a Description: the steps you took, what you expected and what happened.
- 4Optionally attach a Screenshot (PNG or JPG, up to 10 MB).
- 5Select Submit ticket.
You see Ticket received with a reference number starting with TK-, and a confirmation is sent to your inbox. Keep the reference handy if you follow up.
Tip Good tickets get faster answers: name the page, the campaign or contact involved, and the exact error text. A screenshot of the error usually saves a round trip.
Common questions
Which option is fastest?
For a quick question, Start chat on WhatsApp. For anything that needs investigation, raise a ticket so the details are in one place.
Can I raise more than one ticket?
Yes. After submitting, select Raise another ticket.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.