Plans and billing
Your current plan, usage limits, changing or cancelling, and payment details.
Open Billing to see your current plan, its usage limits and the next bill date. Select Change plan to upgrade or downgrade, or Cancel subscription at the bottom. Outside India, card and invoice details are managed in the Stripe customer portal via Manage billing; in India, payments go through Razorpay and you keep your billing address and GSTIN on the page.
Your current plan
The top card shows the plan name, a status badge (Active, Free trial or Past due), the monthly price for your region and the next bill date. Below it, three meters show Team members, Segments and Contact fields used against your plan's allowance. A meter turns amber when you reach 85 percent.
If something is pending, a status line explains it with one action:
| Situation | What you can do |
|---|---|
| Downgrade scheduled | The plan changes when the current billing cycle ends. Select Keep (followed by your plan name) to stay. |
| Cancellation scheduled | The workspace moves to Free on the end date. Select Resume subscription to stay. |
| Trial ending | Select Add payment method to keep the plan after the trial. |
| Payment failed | Select Update payment method to keep the plan. |
Change plan
- 1Select Change plan to jump to the Plans cards.
- 2On the plan you want, select Upgrade to or Downgrade to that plan.
- 3Check the new monthly charge and select Confirm switch.
Paid plans are priced per organisation and billed monthly. Changes take effect immediately, and the difference is prorated on your next invoice. For custom volume, the Enterprise card offers Contact sales.
Cancel
Select Cancel subscription and type cancel to confirm. Your plan stays active until the next bill date, then the workspace moves to Free and your team drops to read-only. Scheduled broadcasts and active automations stop sending once the plan ends.
Billing history, invoice downloads and the billing email are covered in Invoices and billing details. Plan fees are separate from your messaging wallet: see Top up your wallet.
Common questions
What changes in the Stripe customer portal?
You can see and switch your plan, cancel or renew, add or remove payment methods, retry a failed payment, edit billing name, email, address and tax ID, and download past invoices. Changes sync back to Transket automatically.
Why is a feature greyed out with an upgrade banner?
Some features belong to higher plans, for example department routing on Scale and integrations on Growth. You can still look around; using the feature needs an upgrade.
Do I lose my data if I cancel?
Your plan stays active until the end date. After that you lose access to paid features and the team becomes read-only.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.