Test the bot with the simulator
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Updated: Jul 15, 2026
Try conversations safely before customers ever see them.
Quick answer
Open Bot, select Simulate, and chat as a customer would. Same knowledge, same rules, no real messages sent and no credits used. Reset and repeat until the answers read right.
- 1Open Bot and select Simulate.
- 2Chat as a customer would: short messages, typos, vague questions.
- 3Watch for handoffs: ask for "a human" and confirm the transfer triggers.
- 4Reset the conversation to test again from a clean start.
What to probe
- Your top 10 real questions, phrased three different ways each.
- Questions the bot should not answer: prices you have not loaded, competitor comparisons. The right behaviour is "I don’t know, let me get a teammate."
- The welcome message and the tone across a longer exchange.
Tip Simulator chats are free and never touch your inbox. Test as much as you like before enabling the bot.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.