Build a flow
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Updated: Jun 18, 2026
Screens, components, routing and publishing in the flow builder.
Quick answer
Go to Flows, select Create flow, add screens, drag components onto them (inputs, dropdowns, date pickers), set each screen’s footer button, preview, then Publish. Keep it to 2-4 screens; short flows convert best.
Where to find it: Flows, then Create flowOpen page
Build it
- 1Go to Flows and select Create flow.
- 2Name it and pick a starting layout, or begin blank.
- 3Add screens: each screen is one step the customer sees.
- 4Drag components onto a screen: headings, body text, text inputs, dropdowns, radio groups, checkboxes, date pickers, opt-in toggles and images.
- 5Set each screen’s footer button: it either moves to the next screen or submits the flow.
- 6Use the preview pane to walk through it exactly as a customer would.
- 7Publish when it is ready.
Tips that make flows convert
- Keep it to 2-4 screens; every extra screen loses people.
- Ask only what you will use. Optional questions belong at the end.
- Mark required fields sparingly: a required field a customer cannot answer is an abandoned flow.
- Dropdowns beat free text whenever the answers are known.
Heads up Published flows cannot be edited in place. Publishing a change creates a new version so in-progress customers finish on the version they started. Old buttons keep working.
Common questions
Where do the answers go?
Into the conversation as a summary message, and onto the contact’s activity. From there you can act on them in the inbox or export contacts by tag.
Can I send a flow in a campaign?
Yes. Attach the flow to a template button and send the template as a campaign. See Send your first broadcast.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.