AI credits
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Updated: Feb 4, 2026
What consumes credits, checking usage and topping up.
Quick answer
AI features run on credits, separate from the messaging wallet. Each bot reply deducts credits; the simulator is free. Check balance, usage and top-ups under Settings, then AI & credits, and set a low-credit alert.
Where to find it: Settings, then AI & creditsOpen page
What uses credits
- Bot replies to customers: one reply, one deduction. Longer, knowledge-heavy answers can use more.
- Simulator conversations are free.
Managing them
- The usage log shows consumption per day and per conversation, so you can see exactly where credits go.
- Top up from the same page; credits do not expire.
- Set a low-credit alert so the bot never goes quiet unannounced.
Common questions
What happens when credits run out?
The bot pauses and new conversations route to your team as handoffs in Inquiring. Nothing is lost; top up and the bot resumes.
Are AI credits the same as my wallet balance?
No. The wallet pays for WhatsApp conversations; credits pay for AI replies. They are topped up separately. See Top up your wallet.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.