Take payments with WhatsApp Pay
Let customers in India review and pay without leaving the chat, via Razorpay.
WhatsApp Pay lets customers review an order and pay inside the chat. It is available for organisations in India and connects to your own Razorpay account, so money settles straight to you. Transket never holds your money.
Connect
- 1On the WhatsApp Pay card, select Connect.
- 2Pick the gateway you already use. Razorpay is available; PayU is marked Coming soon.
- 3Select Connect Razorpay. Razorpay opens in a new tab: sign in and allow Meta to take payments for you.
- 4Back in Transket, select I'm done, check status.
Finish setup
After connecting, the status is Needs testing and a short checklist guides you:
- Razorpay account connected.
- Accept WhatsApp Payments terms (Open terms).
- Press Test in WhatsApp Manager (Open WhatsApp Manager).
- Active: customers can pay in WhatsApp.
Select Check status at any point; the status also updates on its own when Meta confirms. The Payments in WhatsApp switch unlocks once setup is finished.
Day to day
| Status | What customers see |
|---|---|
| Active | Payment requests from the inbox and order messages show a Review and pay button. |
| Paused | Payment requests use your other payment links until you turn it back on. |
| Gateway disconnected | Customers cannot pay in WhatsApp until you select Reconnect gateway. Past payments are safe. |
When active, View payments in Commerce takes you to your payments. Managing orders and payment links is covered in Manage orders and payments.
Common questions
Why is the WhatsApp Pay card greyed out?
If your Shopify store is connected, Shopify orders use Shopify checkout, and the card may be unavailable.
What happens if I disconnect Razorpay?
Customers can no longer pay in WhatsApp. Past payments stay in your Razorpay account.
I do not see WhatsApp Pay at all.
It only appears for organisations in India.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.