The Integrations page
Which apps you can connect, their statuses and the activity log.
Open Integrations to connect the tools you already use. The Apps tab lists Shopify, Square, HubSpot and Stripe, plus WhatsApp Pay for organisations in India. The Custom APIs tab connects your own systems. Each card shows Connect, Manage or Reconnect depending on its state.
What you can connect
| App | Type | What it does |
|---|---|---|
| Shopify | E-commerce | Order updates and your products in WhatsApp |
| Square | Payment Processing | Payments and customer transactions |
| HubSpot | Customer management | Capture and sync contacts and conversations |
| Stripe | Payment Processing | Payments, invoices and billing data |
| WhatsApp Pay | Payments | Customers pay inside WhatsApp (India only) |
Connected apps move to Connected integrations at the top, with a green tick and the account name or ID. A warning icon and Reconnect mean Transket needs fresh permission.
Setup for each app is covered in Connect Shopify and Square, Connect HubSpot and Take payments with WhatsApp Pay.
Shopify catalogue sync
On the Shopify manage page, Catalogue sync shows your store's products in WhatsApp so customers can browse and buy, and AI agents can recommend them. Link a Meta catalogue in Commerce first, then turn the switch on. If products are missing a photo or are rejected by WhatsApp, the status shows how many need attention; fix them in Shopify and they go live on the next sync. Turning sync off asks you to type turn off; products already in WhatsApp stay as they are.
Activity log
Shopify and Square manage pages end with an Activity log of every automated message: customer, automation, status and reason. Filter by status (Sent, Failed, Suppressed, Scheduled), automation, reason or date range. Failed messages that can be retried show a Retry link.
Common questions
What does Disconnect do?
It stops all active automations for that app immediately. For HubSpot it stops contact sync. You confirm in a dialog first.
Why does Shopify say Reconnect needed?
Transket needs permission to read products and stock levels. Your automations keep running while you reconnect.
Where do I get an API key for my own developers?
See API keys. To call your systems from a bot, see Custom APIs.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.