WhatsApp shopping preferences
Was this helpful?
Updated: Oct 30, 2026
Show the catalogue icon in chat and let customers add to cart.
Quick answer
Under Commerce, then Preferences, the WhatsApp shopping card has two switches: Show catalogue icon in chat and Let customers add to cart. Each saves as soon as you flip it, and Preview shows exactly what changes for customers.
Where to find it: Commerce, then PreferencesOpen page
The two settings
| Setting | On | Off |
|---|---|---|
| Show catalogue icon in chat | A shop icon appears next to your business name. Customers tap it to browse your whole catalogue. | No shop icon in the chat header. |
| Let customers add to cart | Add to cart shows on products in chat, in the catalogue and on product pages, and customers can send the cart as an order. | Customers still see products, just no cart buttons. |
- 1Select Preview under a setting to see the Off and On versions side by side.
- 2Flip the switch. A spinner shows while it saves, then Settings updated confirms it.
Heads up Both settings need a catalogue linked to your WhatsApp number. If none is linked, the switch turns back off with a message and a Go to Catalogues link. See Set up your product catalog.
Common questions
I flipped a switch and it reverted.
Either no catalogue is linked to your number, or the save failed ("Couldn't update. Try again."). Link a catalogue, or try again.
Where do the orders go?
Orders customers send from the cart appear in Commerce. See Manage orders and payments.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.