Send product messages
Was this helpful?
Updated: Mar 5, 2026
Single products, multi-product lists and how carts come back.
Quick answer
Use the catalog control in the composer to send one product card or a browsable list of up to 30 items. Customers add to a cart inside WhatsApp; the cart comes back as an order message and an order record under Commerce.
From the inbox
Use the catalog control in the composer to send a single product (one card) or a multi-product message (a browsable list of up to 30 items grouped in sections). Customers tap, view details and add to a cart without leaving WhatsApp.
In campaigns
Attach a product set to a template-based campaign to send a shoppable broadcast: the classic "new arrivals" message. See Send your first broadcast.
When the customer orders
- The cart arrives in the conversation as an order message listing items and totals.
- An order record is created under Commerce, then Orders.
- Reply with a payment link to collect. See Manage orders and payments.
Tip Multi-product messages outperform links pasted into text: the customer never has to leave the chat, and you see exactly what they picked.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.