Conversations from your ads
See the chats an ad started, who is replying, and take over from automation.
Every chat started from a Click-to-WhatsApp ad lands in your Team Inbox, tagged from ad. From an ad's results you can open Conversations from this campaign to see just those chats and select Take over to reply yourself.
This view is the Team Inbox filtered to one campaign. The list shows each contact, a message preview, a status badge and their consent status. Select a chat to read the thread, which starts with a Started from your ad card naming the campaign.
Status badges
| Badge | Meaning |
|---|---|
| New | The chat has just arrived. |
| Automated | The bot or flow you chose in the wizard is replying. |
| Agent | A teammate is handling the chat. |
Take over from automation
- 1Select the chat in the list.
- 2At the bottom of the thread, select Take over.
- 3The bar changes to "You are handling this chat. The automation is paused."
Select Open in Team Inbox to work the chat alongside everything else, or remove the campaign filter chip to see all inbox chats. Assigning and claiming works as usual: see Assign and claim conversations.
Common questions
Why is the list empty?
Chats appear as soon as people tap your ad and message you on WhatsApp. A new or paused ad may not have any yet.
What does the consent badge show?
Whether that contact has opted in. Manage opt-ins in Manage consent and opt-outs.
Still stuck?
Raise a ticket or chat on WhatsApp. We typically reply within 24 hours.